BBB CONNECT

Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN BBB CONNECT, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN BBB CONNECT.

These Terms of Use apply to your access to, and participation in, BBB Connect which is operated by Better Business Bureau serving Mainland BC (BBB), or their respective subsidiaries, licensees and affiliated companies (collectively, “BBB Connect”), with technology provided by eTrove Incorporated (“eTrove”).  eTrove shall have no liability to you with respect to the rewards offered through BBB Connect .  These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with BBB Connect for other products and services.  The BBB Connect Rewards program is intended for personal use only. Commercial use is prohibited. This program is not targeted towards, nor intended for use by, anyone under the age of 18. Please read the Privacy Statement carefully to understand how BBB Connect collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you.


JOINING BBB CONNECT

The only way to enroll in BBB Connect is to download the BBB Connect mobile app to your Android™ or iPhone® device. Follow the prompts to create a BBB Connect account and register a digital BBB Connect account.  The registration process may require that you provide the following information: username, password, email address (required in order to receive all eligible rewards), physical address, telephone number, birthday, name, and marketing preferences. 

EARNING POINTS

The benefits that are available to you through BBB Connect are based on the number of points that you earn. You can earn points by making purchases, checking in to registered BBB accredited businesses (“Accredited Businesses”) and engaging in unique campaigns. Generally, points for qualifying activities are automatically added to your account within twenty-four (24) hours. The qualifying activities may change and evolve over time at the discretion of BBB.  In the event that you are in contravention of these Terms of Use or otherwise found to be abusing the BBB Connect program for reasons including but not limited to: making referrals with false intentions in order to earn points; approaching Accredited Businesses for quotes to earn points with no intention of using the services; abusing check in codes with Accredited Businesses or sharing check in codes with others who have not used the products or services of the Accredited Business, BBB Connect may revoke points earned as a result of such contravention or abuse at its sole discretion.

 

REWARDS

Rewards are available in exchange for points earned through BBB Connect.  Rewards may change without notice depending on availability or at the discretion of BBB.  Some rewards will also be limited in supply.  There will be two types of rewards as follows:

  • Gift Cards for popular retailers and service providers
  • Discounts at participating Accredited Businesses

Rewards in the form of discounts may have a maximum value with the participating Accredited Business.  Accredited Businesses are not required to offer discounts, doing so at their own discretion.  

 

LIMITATIONS

When using BBB Connect, you agree to the following:

  • With activities, points and rewards related directly to using Accredited Businesses, BBB Connect is only combined with other offers at the discretion of the Accredited Business.
  • Various activities, points and rewards will have use limits set per person.  These limits will be outlined as you are using BBB Connect.  The purpose of these use limits is to avoid misuse and abuse of the program.

CUSTOMER REVIEWS POLICY

All parties agree to the following terms and guidelines for BBB Customer Reviews:

https://www.bbb.org/council/reviews/about-bbb-customer-reviews/

 

CASL CONSENT

As valued clients and friends, BBB requests your consent to allow us to send you important information and announcements through BBB Connect.  Your consent is required to comply with the new Anti-Spam Legislation (CASL).  By joining BBB Connect, you give consent your consent to receive communications from BBB.  You may change your mind and unsubscribe from BBB Connect at any time.  For more information on Canada’s anti-spam law, visit the Government of Canada’s site.

 

PROGRAM CHANGES

Unless otherwise required by law, BBB Connect reserves the right to change, modify and/or eliminate BBB Connect and/or all or any portion of these Terms of Use or any policy or guideline pertaining to BBB Connect in accordance with this provision in its sole discretion. In the event these Terms of Use are amended, we will post the amended terms and conditions in BBB Connect. Your continued participation in BBB Connect following any applicable fifteen (15) day notice period confirms your acceptance of these Terms of Use and any such changes or modifications.  If you do not agree to the Terms of Use, you must stop participating in BBB Connect.

 

EXPIRATION

Points and rewards earned through BBB Connect do not expire.

 

LIMITATION OF LIABILITY

While BBB Connect keeps the BBB Connect service secure using commercially reasonable efforts, BBB Connect cannot guarantee complete protection against access to personal information, and you hereby explicitly releases BBB Connect from any and all liability related to use of your personal information.  You are responsible for maintaining the confidentiality of your BBB Connect password and account, and in no event shall BBB Connect be liable for any loss or damage arising from your failure to protect your username, password or account information..

BBB Connect cannot guarantee continuous, uninterrupted access to the BBB Connect service, and operation of the BBB Connect service may be interfered with by numerous factors outside BBB Connect’s control. BBB Connect does not take responsibility or otherwise warrant the performance of any electronic devices, including the continuing compatibility with your device.  

You hereby release BBB Connect from any damages that you incur, and agree not to assert any claims against BBB Connect, arising from your purchase or use of any third-party goods or services made available through BBB Connect.